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Shipping Policy

Last Updated: [May 25, 2026]

MarlboroGold.uk provides wholesale cigarette delivery for B2B customers within the United Kingdom. This Shipping Policy explains our shipping area, order processing time, delivery time, tracking support, delivery responsibilities, returns, exchanges, and damage compensation process.

This website is intended for B2B wholesale customers only and for adults of legal smoking age. Age verification is required before order confirmation and dispatch.

1. Shipping Area

We currently ship across the United Kingdom only.

We do not support international shipping at this time. Orders outside the United Kingdom will not be accepted or dispatched.

We deliver across the UK, including England, Scotland, Wales, and Northern Ireland.

2. Minimum Wholesale Order

Our minimum wholesale order starts from 100 cartons.

Before placing an order, customers must contact us to confirm:

3. Products Available for Delivery

We currently supply the following products for UK wholesale delivery:

All products are in stock, but customers should contact us before payment to confirm current availability.

4. Shipping Cost

Shipping cost is confirmed before payment and dispatch.

The final shipping cost depends on:

Customers must confirm the shipping cost with our support team before completing payment.

5. Order Processing Time

After payment and age verification are confirmed, we usually dispatch orders within 48 hours.

Orders may be delayed if:

6. Estimated Delivery Time

Estimated delivery time is usually 3–7 business days after dispatch.

Delivery time may vary depending on:

Delivery times are estimates only and cannot be guaranteed in every case.

7. Shipping Carriers

We may use trusted delivery partners such as:

The final carrier will be selected based on order size, destination, and delivery requirements.

8. Tracking Information

We provide a tracking number after dispatch.

Tracking information will be sent through WhatsApp, email, or another confirmed communication method.

Customers are responsible for checking tracking updates and arranging successful delivery when required.

9. Age Verification Before Dispatch

Age verification is required before order confirmation and dispatch.

We use manual WhatsApp verification. Customers may be asked to provide information to confirm they are adults of legal smoking age.

If age verification cannot be completed, we may refuse to process or dispatch the order.

10. Delivery Address Responsibility

Customers must provide accurate delivery information before dispatch, including:

Customers must carefully confirm the delivery address before shipment.

MarlboroGold.uk is not responsible for delays, failed delivery, extra charges, or loss caused by incorrect or incomplete delivery information provided by the customer.

11. Failed Delivery, Refused Delivery, or Wrong Address

If delivery fails because the customer provides the wrong address, refuses delivery, is unavailable, or does not follow carrier instructions, the customer is responsible for any additional shipping or reshipment fees.

If a parcel is returned to us, we will contact the customer to discuss available options. Reshipment costs must be paid by the customer before the order is sent again.

12. No Self-Collection

We do not support self-collection or customer pickup.

All confirmed wholesale orders are shipped through our delivery partners.

13. Damaged Parcels

We support damage compensation for eligible cases.

If your parcel arrives damaged, you must contact us within 3 days after delivery.

Please provide:

Damage claims must be reviewed and confirmed by our support team before compensation, replacement, return, or exchange is arranged.

14. Lost Parcels

If your parcel appears to be lost or tracking shows an unusual delivery issue, please contact us within 3 days after the issue is noticed or after the estimated delivery window has passed.

We will help check the delivery status with the carrier where possible.

The final solution may depend on the carrier investigation result, tracking status, and order situation.

15. Returns and Exchanges

We support returns and exchanges for eligible cases.

Return or exchange requests must be submitted within 3 days after delivery.

Returns or exchanges may be considered when:

Customers must contact us before returning any items. Returns sent without confirmation may not be accepted.

Returned products must remain unopened, unused, and in their original packaging unless the issue is related to delivery damage or an confirmed order error.

16. Contact Us

For shipping questions, wholesale delivery confirmation, tracking support, or delivery issue claims, please contact us:

WhatsApp: +44 7922 291211
Email: [email protected]
Website: MarlboroGold.uk
Service Area: United Kingdom only

17. Important Notice

MarlboroGold.uk supplies wholesale cigarette products to B2B buyers within the United Kingdom only. Customers must be adults of legal smoking age and are responsible for complying with applicable tobacco laws and regulations.

UK-wide delivery only. Minimum wholesale order starts from 100 cartons. Orders are usually dispatched within 48 hours after payment and age verification. Estimated delivery time is 3–7 business days after dispatch. Shipping cost must be confirmed before payment.