Privacy Policy

Last Updated: [May 25, 2026]

MarlboroGold.uk respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, how long we keep it, and what rights you have when you visit our website, contact us, or place a wholesale inquiry.

This website is intended for B2B wholesale customers only and for adults of legal smoking age. Age verification is required before order confirmation and dispatch.

1. Who We Are

MarlboroGold.uk is a UK-focused wholesale cigarette supplier offering Marlboro Red, Marlboro Gold, and Benson & Hedges for B2B wholesale buyers across the United Kingdom.

Website: MarlboroGold.uk
Address: 28 King Street, Manchester, M2 4WU, UK
Email: [email protected]
WhatsApp: +44 7922 291211
Service Area: United Kingdom only

For privacy-related questions, please contact us by email or WhatsApp.

2. Information We Collect

We may collect the following types of personal information:

Contact Information

This may include your name, business name, email address, phone number, WhatsApp number, and delivery area.

Wholesale Inquiry Information

This may include product interest, order quantity, preferred product type, payment preference, delivery requirements, customer support messages, and other information you provide when contacting us.

Age Verification Information

Because our products are age-restricted, we may request information through WhatsApp to confirm that you are of legal smoking age. This may include date of birth or other verification details where required.

Order and Delivery Information

This may include order details, delivery address, delivery contact name, phone number, tracking number, dispatch status, return or damage claim details, and communication records.

Payment-Related Information

We may collect limited payment-related details, such as payment method, payment confirmation, payment reference, transaction status, or order payment notes.

Card payments are processed through the official WooCommerce Stripe payment plugin. We do not intentionally store full credit card numbers on our website.

Technical and Website Usage Information

When you visit our website, we may collect technical information such as IP address, browser type, device type, pages visited, referral source, website interaction data, and general usage information.

We use Google Analytics to understand website traffic and improve our website.

3. How We Use Your Information

We use your personal information to:

• Respond to wholesale inquiries
• Confirm product availability and wholesale pricing
• Confirm order quantity and minimum order requirements
• Complete manual age verification through WhatsApp
• Confirm payment method and payment status
• Arrange UK delivery and dispatch
• Provide tracking numbers
• Handle returns, exchanges, and damage compensation requests
• Communicate with you through WhatsApp, email, or website forms
• Improve website performance and customer experience
• Prevent fraud, misuse, or unauthorised activity
• Meet legal, tax, accounting, and compliance requirements

4. Legal Basis for Using Your Information

We process personal information only when we have a valid legal basis.

Contract

We use your information to respond to inquiries, confirm order details, arrange delivery, provide tracking, and support after-sales service.

Legal Obligation

We may use your information to meet legal, tax, accounting, age verification, fraud prevention, and compliance obligations.

Legitimate Interests

We may use your information to operate and protect our business, manage wholesale inquiries, improve our website, prevent misuse, and provide customer support.

Consent

Where required, we may ask for your consent before using certain cookies or analytics technologies.

You may withdraw your consent where consent is the legal basis for processing.

5. Age Verification

Our website and products are intended only for adults of legal smoking age.

Before confirming or dispatching a wholesale order, we may carry out manual age verification through WhatsApp. If we cannot confirm that you meet the legal age requirement, we may refuse to process or dispatch the order.

We only request age verification information where necessary and use it for compliance and order confirmation purposes.

6. Payment Information

We support payment methods including:

• Stripe
• USDT
• Major credit cards
• Wire transfer
• Bank transfer
• Western Union

Stripe payments are processed through the official WooCommerce Stripe payment plugin. Payment providers may collect and process payment information according to their own privacy policies and security standards.

For USDT, wire transfer, bank transfer, and Western Union payments, payment instructions must be confirmed with our support team before payment.

7. Shipping and Delivery Information

We only provide delivery within the United Kingdom.

We may share necessary delivery information with logistics providers such as Royal Mail, DPD, DHL, or other delivery partners where required to complete delivery.

Delivery information may include your name, phone number, delivery address, order reference, tracking number, and delivery instructions.

Orders are usually dispatched within 48 hours after payment and age verification are confirmed. Estimated delivery time is usually 3–7 days after dispatch.

8. Who We Share Your Information With

We may share your information with trusted third parties only when necessary, including:

• Payment processors such as Stripe
• Delivery and logistics providers such as Royal Mail, DPD, DHL, or similar carriers
• Website hosting providers
• Website security and maintenance providers
• Google Analytics
• IT support providers
• Legal, regulatory, tax, or law enforcement authorities where required

We do not sell your personal information.

9. Google Analytics and Cookies

Our website uses Google Analytics to help us understand how visitors use the website and improve our content, layout, and user experience.

Google Analytics may collect information such as pages visited, visit duration, device type, browser type, approximate location, and referral source.

Our website may also use cookies or similar technologies to:

• Keep the website working properly
• Improve website performance
• Understand website traffic
• Support website security
• Remember user preferences
• Improve user experience

You can manage or delete cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Where required by law, we may ask for your consent before using non-essential cookies or analytics technologies.

10. Marketing Communications

We currently do not operate an email newsletter.

We may contact you only when necessary to respond to your inquiry, confirm an order, provide payment instructions, send tracking information, or handle after-sales support.

If we introduce marketing communications in the future, we will update this Privacy Policy and provide opt-out options where required.

11. How Long We Keep Your Information

We keep personal information only for as long as necessary.

Our standard retention period for order records is 3 years.

Typical retention periods include:

• Wholesale inquiry messages: as long as needed to respond and manage communication
• Order records: up to 3 years
• Payment confirmation records: up to 3 years
• Delivery and tracking records: up to 3 years
• Return, exchange, and damage compensation records: up to 3 years
• Age verification records: only as long as necessary for compliance and order confirmation
• Website analytics data: for a limited period needed for website analysis and improvement

When information is no longer needed, we will delete it or anonymise it where possible.

12. How We Protect Your Information

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include secure website hosting, restricted access, payment provider security, website security tools, and internal handling procedures.

No website or online service can guarantee complete security. Customers should also take care when sharing personal information online.

13. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Request a copy of your information
• Withdraw consent where we rely on consent
• Complain to a data protection authority

To make a privacy request, please contact us at:

Email: [email protected]
WhatsApp: +44 7922 291211

14. Complaints

If you are concerned about how we handle your personal information, please contact us first so we can try to resolve the issue.

You may also have the right to complain to the UK Information Commissioner’s Office if you are not satisfied with our response.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, legal requirements, payment methods, delivery partners, or data practices.

The latest version will be posted on this page with the updated date.

MarlboroGold.uk is intended for B2B wholesale customers and adults of legal smoking age only. Age verification is required before order confirmation and dispatch.