Terms & Conditions

Last Updated: [May 25, 2026]

Welcome to MarlboroGold.uk. These Terms & Conditions explain the rules for using our website, placing B2B wholesale inquiries, confirming orders, making payments, arranging delivery, and requesting after-sales support.

By using this website, contacting us, creating an account, or placing a wholesale order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use this website or place an order.

MarlboroGold.uk is intended for B2B wholesale customers only and for adults of legal smoking age.

1. Who We Are

MarlboroGold.uk is a UK-focused wholesale cigarette supplier offering selected cigarette products for B2B wholesale buyers within the United Kingdom.

Website: MarlboroGold.uk
Business Name: MarlboroGold.uk
Address: 28 King Street, Manchester, M2 4WU, UK
Email: [email protected]
WhatsApp: +44 7922 291211
Service Area: United Kingdom only

2. B2B Wholesale Customers Only

This website is intended for B2B wholesale customers only.

We do not position this website as a general retail store for personal consumer purchases. Customers may be asked to provide business-related order information before an order is confirmed.

MarlboroGold.uk reserves the right to refuse, cancel, or hold any order that does not meet our B2B wholesale requirements.

3. Age-Restricted Products

Our products are intended only for adults of legal smoking age.

Age verification is required before order confirmation and dispatch. We use manual WhatsApp age verification. Customers may be asked to provide information needed to confirm that they meet the legal age requirement.

If age verification cannot be completed, MarlboroGold.uk may refuse to process or dispatch the order.

Customers must not provide false, incomplete, or misleading age verification information.

4. Account Registration

Customers may register an account on MarlboroGold.uk, but account registration is not always required to place a wholesale inquiry.

Customers can also contact us directly through WhatsApp to confirm wholesale orders.

If you create an account, you are responsible for:

• Keeping your login details secure
• Providing accurate account information
• Updating incorrect or outdated information
• Preventing unauthorised use of your account

MarlboroGold.uk may suspend or close an account if we believe it has been used for fraudulent, unlawful, misleading, or unauthorised activity.

5. Products Available

We currently supply the following products for UK B2B wholesale buyers:

• Marlboro Red
• Marlboro Gold
• Benson & Hedges

Although products are generally in stock, availability may change. Customers must contact us before payment to confirm current stock, wholesale price, shipping cost, and delivery details.

Product photos and descriptions are provided for reference only. Packaging, labelling, and appearance may vary depending on product batch, market requirements, or supplier availability.

6. Minimum Wholesale Order

The minimum wholesale order starts from 100 cartons.

Orders below the minimum quantity may not be accepted.

Before payment, customers must confirm:

• Product name
• Order quantity
• Current stock
• Wholesale price
• Shipping cost
• Delivery address
• Payment method
• Age verification requirements

7. Order Confirmation Process

Wholesale orders must be confirmed through WhatsApp or direct customer support before payment.

An order is not confirmed until MarlboroGold.uk has confirmed all required order details.

The general order process is:

1. Customer contacts us through WhatsApp or email.
2. Customer confirms product name, quantity, delivery area, and payment preference.
3. MarlboroGold.uk confirms stock, wholesale price, shipping cost, and order details.
4. Customer completes manual age verification.
5. Customer completes payment within the required time.
6. MarlboroGold.uk confirms payment.
7. Order is arranged for dispatch.
8. Tracking information is provided after dispatch.

Customers must not send payment before receiving confirmed payment instructions from MarlboroGold.uk.

8. Pricing and Tax

All confirmed prices are tax-inclusive unless otherwise stated.

Prices may change depending on stock level, order quantity, supplier cost, exchange rate, shipping cost, and delivery requirements.

A price is only valid after it has been confirmed by MarlboroGold.uk support.

After an order is confirmed, payment should be completed within 24 hours. If payment is not completed within 24 hours, stock, price, shipping cost, and exchange rate may need to be reconfirmed.

9. Payment Methods

We accept the following payment methods for approved B2B wholesale orders:

• Stripe
• Major credit cards
• USDT TRC20
• Wire transfer
• Bank transfer
• Western Union

Supported currencies include:

• GBP
• USD
• EUR
• USDT

Unless otherwise confirmed, UK wholesale orders are usually quoted in GBP (£).

For USD, EUR, or USDT payments, the final payable amount will be confirmed based on the real-time exchange rate before payment.

10. Payment Verification

Orders will only be processed after payment has been confirmed.

For USDT TRC20, bank transfer, wire transfer, and Western Union payments, customers may be required to provide payment proof, transaction reference, or transaction hash.

MarlboroGold.uk is not responsible for payments sent to incorrect wallet addresses, incorrect bank details, or unconfirmed payment channels.

Customers must only use payment details confirmed directly by MarlboroGold.uk support.

11. Order Cancellation Before Dispatch

Customers may cancel an order after payment but before dispatch.

If you need to cancel an order, please contact us as soon as possible through WhatsApp or email.

Once an order has been dispatched, cancellation may no longer be possible. The order will then be handled according to our Refund and Returns Policy.

12. Shipping and Delivery

We currently ship across the United Kingdom only.

We do not support international shipping at this time.

Orders are usually dispatched within 48 hours after payment and age verification are confirmed.

Estimated delivery time is usually 3–7 business days after dispatch.

Shipping cost is confirmed before payment and dispatch. The final shipping cost may depend on order quantity, delivery location, parcel size, parcel weight, and selected carrier.

We may use delivery partners such as Royal Mail, DPD, DHL, or other suitable UK logistics providers.

13. Tracking Information

Tracking information will be provided after dispatch.

Tracking details may be sent by WhatsApp, email, or another confirmed communication method.

Customers are responsible for checking tracking updates and cooperating with carrier delivery requirements.

14. Delivery Address Responsibility

Customers must provide accurate delivery information before dispatch, including:

• Recipient name
• Full delivery address
• Phone number
• WhatsApp number
• Delivery instructions if needed

Customers must carefully confirm the delivery address before shipment.

MarlboroGold.uk is not responsible for delays, failed delivery, additional shipping fees, reshipment fees, or parcel loss caused by incorrect, incomplete, or misleading delivery information provided by the customer.

15. Failed Delivery, Refused Delivery, or Wrong Address

If delivery fails because the customer provides the wrong address, refuses delivery, is unavailable, or does not follow carrier instructions, the customer is responsible for any additional shipping, return, or reshipment fees.

If a parcel is returned to us, we will contact the customer to discuss available options. Reshipment costs must be paid by the customer before the order is sent again.

16. No Self-Collection

We do not support self-collection or customer pickup.

All confirmed wholesale orders are shipped through our delivery partners.

17. Returns, Exchanges, and Refunds

Returns, exchanges, refunds, and damage compensation are handled according to our Refund and Returns Policy.

Requests must be submitted within 3 days after delivery.

Returned products must be:

• Unopened
• Unused
• In original packaging
• Approved for return before shipment

We do not support returns or refunds for personal preference, wrong product selected by the customer, wrong quantity selected by the customer, or change of mind after dispatch.

Approved refunds are usually processed within 7 business days after review and confirmation.

18. Damaged Parcels

If your parcel arrives damaged, you must contact us within 3 days after delivery.

Customers may be asked to provide:

• Order details
• Tracking number
• Photos of the outer parcel
• Photos of the affected products
• Photos of the shipping label
• Short video proof if available
• Clear explanation of the issue

After review and approval, damage compensation may include partial refund, replacement shipment, credit toward the next order, or product exchange.

19. Lost Parcel Policy

If a parcel is lost before customs clearance, where applicable, MarlboroGold.uk will provide a replacement shipment or refund after the issue is reviewed and confirmed.

If a parcel is lost after customs clearance or after handover to the local delivery process, the loss will be the customer’s responsibility.

The final solution may depend on tracking status, carrier investigation, customs clearance status, delivery address accuracy, and order situation.

20. Customer Compliance Responsibility

Customers are responsible for ensuring that their purchase, resale, storage, handling, and use of products comply with all applicable laws and regulations.

MarlboroGold.uk may refuse or cancel an order if we believe the order may violate applicable laws, website policies, age restrictions, B2B requirements, or compliance rules.

Customers must not use this website or our products for illegal, fraudulent, misleading, or unauthorised purposes.

21. Website Content

The content on this website is provided for general product and wholesale information.

We aim to keep information accurate and updated, but we do not guarantee that all website content is always complete, current, or error-free.

MarlboroGold.uk reserves the right to update product information, pricing, payment options, delivery information, policies, and website content at any time.

22. Intellectual Property

Website content, text, layout, design elements, images, graphics, and branding used on MarlboroGold.uk are protected where applicable.

Customers and visitors may not copy, reproduce, modify, distribute, or use website content for commercial purposes without permission.

23. Limitation of Liability

To the fullest extent permitted by law, MarlboroGold.uk is not responsible for:

• Delays caused by carriers or events outside our control
• Failed delivery caused by incorrect customer information
• Loss caused by customer refusal or unavailability
• Payment delays caused by banks or payment providers
• Website downtime or technical issues
• Indirect, incidental, or consequential losses
• Customer misuse, resale issues, or non-compliance with applicable laws
• Problems caused by using unconfirmed payment details or unverified communication channels

Nothing in these Terms & Conditions excludes liability where it cannot be excluded under applicable law.

24. Force Majeure

MarlboroGold.uk is not responsible for delay or failure to perform obligations caused by events outside our reasonable control.

These may include courier delays, severe weather, public holidays, strikes, system failures, supply interruptions, payment provider issues, regulatory changes, customs-related delays, or other unexpected events.

25. Privacy and Cookies

We process personal information according to our Privacy Policy.

Our website uses Google Analytics and may use cookies or similar technologies. Please review our Privacy Policy and Cookie Policy for more information about how we collect and use data.

26. Changes to These Terms

MarlboroGold.uk may update these Terms & Conditions from time to time.

The latest version will be posted on this page with the updated date.

By continuing to use the website or placing an order after changes are posted, you agree to the updated Terms & Conditions.

27. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, unless otherwise required by applicable law.

Any disputes should first be discussed with MarlboroGold.uk support so that we can try to resolve the issue directly.

28. Contact Us

For questions about these Terms & Conditions, wholesale orders, payment, delivery, or after-sales support, please contact us:

WhatsApp: +44 7922 291211
Email: [email protected]
Website: MarlboroGold.uk
Address: 28 King Street, Manchester, M2 4WU, UK

MarlboroGold.uk is intended for B2B wholesale customers and adults of legal smoking age only. Minimum wholesale order starts from 100 cartons. Age verification, order confirmation, payment confirmation, and shipping cost confirmation are required before dispatch.